PROCEDURE FOR CANCELLATION AND REFUND OF TICKETS OF VALUE OF Rs 5000 AND ABOVE
Ministry of Railways had revised the procedure for cancellation of tickets and refund of value of Rs 10000/- and above for the PRS counter tickets booked from 9.11.2016 to 15.11.2016. In partial supersession to the above, it has now been decided that the following procedure will apply for cancellation of tickets (Partial/Full) and refund of value of Rs 5000/- and above for the PRS counter tickets booked from 16.11.2016 to 24.11.2016.
Cancellation of tickets booked from PRS counters between 9.11.2016 to 15.11.2016 and refund of fare of value Rs 10000/- and above, and cancellation of tickets(Partial/Full) booked from PRS counters between 16.11.2016 to 24.11.2016, refund shall NOT be allowed in cash or through green pay order or by any means involving cash across the counter. The payment shall be only through Cheque/ECS payment. Such tickets may be refunded through filing of TDR only on surrendering of original ticket. TDR shall be filed within the prescribed time limit for cancellation of ticket across the counter as per Refund Rule e.g TDR shall be filed only upto half an hour before the scheduled departure of the train for RAC/WL tickets and for confirmed tickets upto 4 hours before the scheduled departure of the train, for which ticket has been issued. TDR and refund of fare as per refund rule for such tickets shall be allowed for waitlisted tickets also only through Cheque/ECS payment.
The above rule is implemented with immediate effect.