Eastern Railway TO ENSURE SAFETY, SECURITY & PUNCTUALITY FOR ALL PUJA SPECIAL TRAINS and FESTIVAL SPECIAL TRAINS
In a high level meeting held at Eastern Railway Headquarters at Fairlie Place this morning, it has been decided to run all the Puja Specials like regular Mail/Express trains.
Shri R. K. Gupta, General Manager, Eastern Railway while addressing the Principal Heads of the Departments and Divisional Railway Managers of all four divisions through video conferencing, has instructed to run all the 45 pairs of Puja Specials at par with the services of regular Mail/Express trains.
Special medical emergency arrangements should be ensured at all important stations enroute. “May I Help You” booths should be set up at the starting stations and other important stations enroute.
Security arrangements exclusively for escorting the trains should be made by the Divisions and necessary security should be ensured within the jurisdiction of Eastern Railway. General Manager said that RPF, GRP and other security personnel should be visible to the passengers with proper uniform and move around the area, particularly at the passenger crowd area to create confidence in the minds of the passengers. Security staff should come forward to help passengers in case of any need.
GM also instructed for proper arrangement of additional lighting, drinking water and sanitation. Cleaning staff should be seen with proper dress for easy identification in case of need by the passengers. Special cleanliness drives should be undertaken from 15th October onwards to ensure cleanliness in trains, platforms and station premises. He instructed Divisions for proper planning in utilization of man power during the puja holidays as a number of staff go on leave during the period. He advised for meticulous planning/arrangements keeping in view the absence of staff. If necessary, roaster duty may be introduced during holidays period.
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All Puja special trains should be given platforms on priority basis instead of keeping the Mail/Express and puja specials waiting at the outer for a long time. All avoidable failures should analyze and necessary remedial measures be taken to reduce any failure during the rush period. However, in case of unavoidable circumstances disaster management team with all assistance, medical team should be kept in readiness to face any such situations. Platform use should be done meticulously and with proper care should be taken to avoid any harassment to passengers in case of change of platforms. The Public Address System should be checked properly and passengers should be informed repeatedly in regular intervals.
General Manager also stressed for thorough checking and maintenance of coaches etc. by the Divisions as well as Carriage & Wagon Department to ensure smooth operations of train services during the rush period. All the head of the departments were advised to conduct inspection during the period. Shri Gupta also instructed for conducting massive ticket checking drives to check not only ticketless travelling but also anti-socials entering to railway premises.
Berth availability position should be informed through social media like Facebook, Twitter and also by issuing advertisements in the print media. Vigilance & RPF special team will have strict vigil over touts & other anti-socials movements in Railway premises.
Passengers are requested to co-operate with the Railway administration by allowing to check their luggage when asked by RPF, GRP and other security officials.
Shri Gupta also advised the passengers for maximum use of CoTVM and coin vending machines installed at Howrah and Sealdah stations and other places for easy travelling in the trains.