Railway Helpline – Customer Care

Railway Helpline – Customer Care


Kindly note the Menu of Helpline Number 139

Press 1 for Security & Medical assistance

Press 2 for Enquiry

Sub Menu: information regarding PNR status, arrival/departure of the train, accommodation, fare enquiry, ticket booking, ticket cancellation, wake up alarm facility/destination alert, wheel chair booking, meal booking

Press 3 for Catering complaints

Press 4 for General complaints

Press 5 for Vigilance related complaints

Press 6 for Queries during accident

Press 9 for Status of complaints

Press * for talking to Call Centre Executive