Refund of ticket fares for trains cancellation on account of COVID-19

Refund of ticket fares for trains cancellation on account of COVID-19

1) In pursuance of Railway Board’s instructions, Southern Railway is arranging full refund to ticket fares for trains cancelled after 22/03/2020 on account of COVID-19

2) The refund of ticket fares are being granted on line at for all tickets on the website.

Also Read: IRCTC Grant Full Refund of Tickets Booked for Journeys Scheduled Between 01-07-2020 to 12-08-2020

3) Passengers may note that for counter tickets, 100% refund will be made available for all the cancelled trains (After 22/03/2020) upto 180 days from the date of journey. Hence, there is no urgency to come to the counters.

4) In view of the current situation of the COVID-19 pandemic in Tamil Nadu, the refund for stations in Tamil Nadu and Pondicherry will be disbursed slightly later in a staggered manner. This is in order to ensure that social distancing norms are not violated by queues at various stations for disbursal of the refunds. The dates for starting refunds at Stations in Tamil Nadu and Pondicherry will be intimated shortly

5) The following procedure will be followed for tickers booked at Counters in Kerala and Karnataka

The refunds will be made available in a staggered manner a shown below so as to minimize the queues at the counters and to ensure social distancing for the protection of our customers.

Refunds will be available in counters in various divisions as follows:


1)Trivandrum Division:

Trivandrum Central, Kollam Jn, Kayankulam, Chengannur, Tiruvalla, Kottayam, Alleppey, Ernakulam Jn, Ernakulam Town, Aluva, Thrisur

2)Palghat Division:

Calicut, Palghat


Mangalore Junction

6) The staggered disbursal of refunds will be carried out at all the above counters in the following manner:

Journey Commencing Date Date of Refund o­n PRS Counters
22.03.2020 to 31.03.2020 From 27.05.2020 o­nwards
01.04.2020 to 14.04.2020 From 03.06.2020 o­nwards
15.04.2020 to 30.04.2020 From 09.06.2020 o­nwards
01.05.2020 to 15.05.2020 From 16.06.2020 o­nwards
16.05.2020 to 31.05.2020 From 23.06.2020 o­nwards
01.06.2020 to 30.06.2020 From 28.06.2020 o­nwards

7) All COVID-19 precautions should be strictly enforced at the counters. Social distancing norms should be ensured in queues and between queues. No persons will be allowed at the PRS Counters without wearing the masks. The staff are instructed to wear gloves and masks and frequent use of sanitizers will be resorted to while handling cash. The counters will also be sanitized frequently

8) Our esteemed passengers are requested to follow the above precautions keeping in mind that there is time available upto 6 months from the date of travel for collecting the full refunds.

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